March 5, 2024

It’s a common scene. You drop your phone. But it lands on its back! You are relieved your screen isn’t broken. To your horror, you turn it over to discover the back glass is shattered! The great news is there are several different options to repair that broken back glass.

First off, a standard question we get is, “Do I even need to fix it?” Most of the time yes, but sometimes no. Let’s start with when it’s ok to not fix it. If there is just one or two hairline cracks, there is no need to fix it, not immediately anyway. If you have Verizon, they don’t usually require it to be repaired to trade it in.

If there are large cracks or spiderweb cracks, then it definitely needs to be fixed sooner rather than later. These can spread every time you lightly drop it again or even bump it up against something. The main risk to having broken back glass is your phone is no longer water resistant. If water is spilled or your phone is submerged, the water will get right into these cracks. Most of the time, water damage is irreversible.

If your phone back glass is broken to the point chunks of glass are falling off, you need to get it repaired immediately. Not only is it susceptible to water, dust and dirt can get in there and cause damage as well. Your best bet is to get a case on it immediately and take it to a repair shop within the next 24 to 48 hours.

With iPhone back glass, there are different options to repair them. The first is just a straight forward back glass replacement. We take the old back glass off with either a laser or heat, and we glue a new piece of glass back on. This is for customers whose housing (the metal frame) has no damage.

If your iPhone housing has been damaged with bends, broken welds, or the corners have been too dented to put a new back glass on, we’ll perform a housing swap. We take all the insides of the phone out including the cameras, battery, charge port, and motherboard; then we transfer them to a knew housing that’s in better condition than your original. We typically carry 2 types of housings. The first is an aftermarket housing that will look brand new but won’t have the Apple logo. The second will be an original Apple housing, with logo, but it will be used. It may have a few scratches or scuffs on it. But it will still be in better shape than the broken one.

For Android devices, usually just a back glass replacement is required. For Android phones, their screens are built into the housings. So if the housing is bent, usually your screen is broken as well. So it would be a screen replacement and back glass repair.

Back glass repairs and housing swaps for iPhones will range from 2 to 4 hours depending on the model of phone. We like to take our time on these because they are delicate repairs. Sometimes we will have loaner phones available for our customers in case they can’t be without their phones for that long. For Androids, the repair time is usually between 30 to 60 minutes.

For more information you can contact us online or call or visit one of our many locations in Tulsa, Oklahoma City, Fayetteville, and Fort Smith!

www.thephonedoctors.com

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